MAA Highwood

MAA Highwood residents consistently praise the maintenance team for prompt, professional service and responsive work orders, often completed same-day. Office staff receive high marks for friendliness and helpfulness throughout the leasing and residency process. The property maintains a quiet, clean community in a convenient location with well-kept grounds. However, some residents report concerns about aging infrastructure, pest issues in isolated cases, security incidents involving vehicle theft, mailbox tampering, and significant year-over-year rent increases upon renewal.

Management and office staff receive consistently high praise for responsiveness, professionalism, and helpfulness throughout the leasing and residency process. Maintenance requests are typically completed same-day or within 1-2 days, with staff described as friendly and professional. Most residents report positive communication and easy application processes, though a small number experienced delayed responses or billing disputes during application.

Maintenance at this property receives consistently strong ratings, with residents reporting quick response times—often same-day or within 24 hours—and professional, courteous service. The maintenance team is frequently praised for resolving issues correctly on the first attempt, including HVAC repairs, appliance replacements, and plumbing work. A small number of residents reported delayed initial responses or incomplete repairs, though these experiences are significantly outweighed by positive feedback on overall responsiveness and work quality.

Residents consistently praise the property's location in a quiet, safe area with excellent proximity to shopping, restaurants, and medical facilities. The neighborhood offers good commute access and is described as convenient for work and daily errands. One resident noted the area is busy and congested, and access gates require manual code entry rather than remote or app-based entry.

Residents and visitors consistently praise the property's cleanliness, well-maintained amenities including a clear pool and functional gym, and convenient location near schools. Staff are noted as helpful and responsive. Some concerns include mandatory service packages (internet, valet trash), gate access convenience, and periodic maintenance responsiveness delays, though upkeep of common areas and grounds is generally well-regarded.

Residents report mixed experiences with building quality. While some note the property is generally clean and quiet with adequate maintenance, others have encountered significant issues including roach infestations, water damage and mold, visible wall cracks, outdated finishes, and delayed repairs. Noise insulation concerns related to smoke transfer between units have also been reported.