brightplace
brightplace inc · 221 River St, Hoboken, NJ 07030 · United States
brightplace inc. is a Delaware corporation operating brightplace.ai, an AI-native apartment search and discovery service. Because our platform uses artificial intelligence to shape the search experience, we take additional and ongoing responsibility for ensuring that technology never limits any renter's equal access to housing.
This document describes our commitment to fair housing, the specific steps we take to build fairness into our platform, and the rights available to every renter under federal law.
The Fair Housing Act of 1968, as amended, prohibits discrimination in the sale, rental, and financing of housing based on protected characteristics. brightplace treats this not as a compliance floor but as a foundational design principle. Fair access to housing is not an afterthought in how we build, it is a requirement that shapes every product decision we make.
This commitment extends to all surfaces of the brightplace platform: our consumer search experience, our Listings Source API, operator-embedded deployments, and Conversion Intel.
Under the federal Fair Housing Act, it is unlawful to discriminate in housing on the basis of any of the following seven protected characteristics:
| Race | Sex |
| Color | Familial status |
| National origin | Disability |
| Religion |
Many states and localities extend protection beyond the federal baseline. Additional protected characteristics commonly recognized under state or local law include: age, source of income, sexual orientation, gender identity, marital status, military or veteran status, and citizenship status, among others. brightplace designs its platform to respect the broadest applicable protections across all markets we serve.
brightplace does not use any protected characteristic, federal, state, or local, to personalize, filter, restrict, or rank apartment search results. Our search personalization is based solely on preferences you express, such as budget, bedroom count, commute needs, and amenity priorities.
Because brightplace is powered by artificial intelligence, we take additional responsibility for how our technology shapes the search experience. AI systems can inadvertently reflect and amplify biases present in training data or input signals. We have built guardrails directly into our system to guard against this.
We do not collect, ingest, or use protected characteristics as inputs to our search or recommendation models. Demographic data about renters, neighborhood demographic composition, and school demographic profiles are expressly excluded from the signals that drive search results and property rankings.
Our platform includes automated checks that monitor search results, recommendation patterns, and listing presentation in real time. These checks are designed to detect patterns that could indicate unequal treatment across user sessions, geographic areas, or property types, and to flag them for immediate review.
We regularly audit our AI models, data inputs, and outputs to identify and correct any unintended patterns that could limit equal access to housing. These reviews include testing our recommendation engine against diverse synthetic renter profiles to check for disparate output patterns.
Our conversational search interface is designed to gracefully decline any prompt that requests filtering based on protected characteristics of a neighborhood's residents or a property's applicant pool. When a user submits such a prompt, our system declines to produce a result and redirects without lecturing. This guardrail is treated as a hard constraint in our system architecture, not a soft content policy.
Apartment operators who use brightplace's platform agree to comply with the Fair Housing Act and all applicable fair housing laws as a condition of access. brightplace does not knowingly provide services to operators who engage in discriminatory practices. Operators are independently responsible for their own Fair Housing Act compliance; brightplace's platform compliance does not substitute for operator compliance.
All apartment listings on brightplace are presented consistently regardless of the renter viewing them. We do not alter the availability, pricing display, imagery, or prominence of a listing based on any characteristic of the viewing user other than their expressed search preferences.
AI-powered housing search creates responsibilities that go beyond what the Fair Housing Act contemplated when it was written. We take the following positions on our obligations as an AI platform:
The Fair Housing Act gives you the right to:
Complaints can be filed with the U.S. Department of Housing and Urban Development (HUD) online, by phone, or by mail. HUD will investigate the complaint at no cost to you. You may also contact a state or local fair housing agency, or consult a private attorney.
| HUD online | hud.gov/fairhousing |
| HUD phone | 1-800-669-9777 (TTY: 1-800-927-9275) |
| HUD mail | Office of Fair Housing and Equal Opportunity, U.S. Dept. of Housing and Urban Development, 451 7th Street SW, Washington, DC 20410 |
| NJ Division on Civil Rights | njoag.gov/dcr |
Filing a complaint with HUD does not affect your right to file a private lawsuit or to pursue remedies through a state or local agency. You may pursue multiple avenues simultaneously.
If you believe that brightplace's platform, search results, or any content on brightplace.ai has contributed to or facilitated housing discrimination, we want to hear from you. We investigate all fair housing concerns and use them to improve our systems.
| Fair housing concerns | fairhousing@brightplace.ai |
| Privacy requests | privacy@brightplace.ai |
| General legal notices | legal@brightplace.ai |
| Legal notice address | brightplace inc · 221 River St, Hoboken, NJ 07030 · Attn: Legal |
Submitting a concern to brightplace does not constitute filing a formal complaint with HUD or any government agency and does not affect any rights you have under the Fair Housing Act. For formal complaints and legal remedies, please contact HUD or a fair housing agency directly as described in Section 05.
This Fair Housing Commitment is part of brightplace's broader legal framework. It should be read alongside our other policies, which are available at brightplace.ai:
If any provision of this Fair Housing Commitment conflicts with our Terms of Service or Privacy Policy, the Terms of Service and Privacy Policy control with respect to legal rights and obligations. This document reflects our policy commitments and design principles.
We may update this Fair Housing Commitment as our platform, legal obligations, or applicable law evolves. All changes are effective immediately when posted, and we will update the document at brightplace.ai/fair-housing. Your continued access to or use of brightplace following any update constitutes acceptance of the revised commitment. We encourage you to review this page periodically.
Every renter who uses brightplace, regardless of who they are, where they come from, or what they look like, should receive the same quality of search experience and the same access to housing opportunities. That is our commitment. It is built into our technology, our policies, and our product decisions. We hold ourselves to it.