Highland Hills

Highland Hills Apartments receives mixed reviews reflecting inconsistent experiences across office service, maintenance responsiveness, and property conditions. While many residents praise office staff professionalism and maintenance responsiveness, recurring concerns include communication gaps, unresolved maintenance issues (mold, water damage, pest problems), fee disputes, winter weather access hazards, and application processing delays. Long-term residents often report positive experiences, though newer residents and applicants frequently encounter challenges with office availability, deposit refunds, and lease clarity.

Management responsiveness and communication are inconsistent across this property. While many long-term residents report helpful, professional office staff and prompt maintenance response, a significant number of recent reviews cite difficulty reaching the office by phone, delayed responses to emails, billing discrepancies, and unresolved issues including security deposit returns. Office hours adherence and lease enforcement clarity have also been recurring concerns.

Maintenance response is generally prompt and professional, with most residents reporting timely repairs and helpful staff. However, some residents report incomplete repairs, communication gaps, and concerns about access procedures. Long-term residents consistently praise maintenance responsiveness, while isolated incidents suggest inconsistency in service quality and property access protocols.

The property's location offers nearby stores within walking distance and a quiet neighborhood with regular grounds maintenance. However, access logistics present significant concerns, particularly regarding the single gated entrance/exit and limited visitor parking, which residents report creates safety and convenience challenges. Staff responsiveness to maintenance and move-in support is noted positively by some residents.

Amenities and shared spaces receive mixed feedback. One resident praised the outdoor amenities and wooded grounds, while others reported significant concerns about laundry equipment malfunctions, limited visitor parking, restricted pedestrian access through gated entrances, and inconsistent office hours affecting access to fitness and pool facilities. Maintenance of common areas and amenity availability appear to be ongoing issues.