Legacy Encore

Management responsiveness and communication are inconsistent, with significant variation depending on staff and time period. Positive experiences highlight staff professionalism, helpfulness during leasing, and prompt maintenance response, while negative experiences cite unresponsiveness to complaints, poor communication about issues and fees, and perceived dismissal of resident concerns. Long-term residents report a notable decline in service quality and management attentiveness over time.

The property offers a desirable downtown location that is relatively quiet and convenient to attractions, with generally responsive maintenance staff and friendly office personnel. However, residents report significant ongoing issues including frequent fire alarm malfunctions, internet outages, parking garage security problems with break-ins, and poorly maintained common areas. The location advantage is frequently cited as the primary reason residents tolerate these operational and maintenance challenges.

Residents report significant building quality issues including frequent fire alarm malfunctions, recurring internet outages, and poor noise insulation. Common complaints center on inadequate maintenance responsiveness, cleanliness concerns in common areas, and ongoing construction disruptions. While maintenance staff are noted as responsive, systemic building infrastructure problems and elevator failures persist despite the property's relatively new construction.

Maintenance response times are generally prompt when work orders are submitted, with staff often praised for professionalism and efficiency. However, recurring system failures—particularly with HVAC, internet connectivity, and fire alarm systems—create ongoing service disruptions that persist despite repeated repair attempts. Communication about repair timelines and completion status is frequently cited as inadequate, and residents report difficulty submitting work orders through available channels.

Amenities at this property include a gym, pool, dog park, and pet spa, which residents appreciate when well-maintained. However, reviews consistently report significant issues with shared space upkeep, parking garage security and functionality, frequent fire alarm malfunctions, internet outages, and AC failures. Common area cleanliness and enforcement of resident conduct rules are ongoing concerns, with hallways and shared spaces frequently reported as poorly maintained.