The Village on Telluride

The Villages on Telluride offers spacious apartments with strong amenities including pools, fitness facilities, and event programming. Leasing and maintenance staff receive consistent praise for responsiveness and professionalism. However, residents report significant concerns including pest infestations, unresolved maintenance issues, security gaps, water damage, and disputed move-out charges that are difficult to contest through the formal dispute process.

Management and leasing staff receive consistently positive feedback for helpfulness, responsiveness, and professionalism during tours and lease processes. However, negative reviews highlight significant concerns about communication accessibility (reliance on proprietary app, difficulty reaching office), maintenance responsiveness delays, move-out billing practices, and documentation transparency. These operational issues create a stark contrast between the leasing experience and ongoing resident support.

The property features spacious apartments with well-regarded amenities including pools, gyms, clubhouses, and grilling areas that residents consistently praise. However, significant concerns emerge around gate security functionality, maintenance responsiveness, common-area upkeep (trash and pool conditions), and move-out billing practices. Parking availability and package lockers are noted as functional conveniences, though some residents report parking enforcement concerns.

Maintenance response times vary significantly, with several residents reporting quick resolutions for repairs, while others experienced extended delays lasting weeks to months for appliance and HVAC issues. When maintenance staff respond, work is generally completed efficiently and professionally. However, some residents report unresolved requests, incomplete repairs requiring multiple visits, and difficulty accessing maintenance support through available communication channels.

Residents report significant building condition and maintenance concerns, including pest infestations (cockroaches and mold), delayed or unresponsive maintenance requests, and cleanliness issues in common areas and move-in units. Noise insulation is noted as poor with thin walls between rooms. While maintenance staff are occasionally praised for responsiveness, systemic issues with building upkeep, pest control, and structural concerns (including a damaged support pillar) remain unaddressed.

Residents appreciate the property's convenient location and proximity to campus, with easy parking logistics. The location is noted as a key strength for those seeking accessible, well-situated housing. However, one resident raised concerns about structural safety following a building incident and questioned overall property maintenance responsiveness.