Cheatham Street Flats

Cheatham Street Flats offers competitive pricing with utilities included and a convenient location near campus, but residents report significant ongoing concerns about property maintenance, security, and management responsiveness. While leasing staff receive consistent praise for friendliness and professionalism, long-term residents cite recurring issues including pest infestations, broken security gates, frequent false fire alarms, elevator malfunctions, and excessive move-out fees. The property appears to have experienced a decline in upkeep and management quality over time.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness during leasing and routine interactions. However, residents report significant concerns about accountability, communication responsiveness to maintenance and safety issues, lease clarity, and move-out fee practices. Long-term residents describe a pattern of unresolved infrastructure problems, security gaps, and inconsistent policy enforcement that contrasts sharply with positive first-impression experiences.

Amenities and shared spaces at this property present significant maintenance and operational challenges. Parking garage gates frequently malfunction despite a $100/month fee, elevators experience extended outages, and fire alarms trigger repeatedly at irregular hours. Common areas including the gym, lounges, and hallways require consistent upkeep, with residents reporting pest issues, odors, and cleanliness concerns; however, maintenance staff are generally responsive when contacted.

The property offers walkable access to downtown and campus, which residents consistently appreciate. However, parking presents a significant concern—the $100/month fee is frequently criticized as excessive, and multiple residents report security issues including break-ins and catalytic converter theft despite gated garage access. Transit access via nearby bus stops is available, though some residents note the lack of direct campus shuttle service requires personal vehicle use.

Residents report significant building maintenance and upkeep challenges, including frequent elevator outages, persistent odors from pet waste and other sources, and recurring pest issues throughout common areas. Fire alarms trigger frequently at all hours, and noise insulation is inadequate, particularly from train noise and neighboring units. While maintenance staff are noted as responsive and professional, the overall building condition has declined over time, with cleanliness concerns in shared spaces including stairwells, elevators, and parking areas.

Maintenance response times are generally quick when requests are submitted, with staff noted as responsive and helpful. However, recurring plumbing issues—including pipe bursts, leaks, flooding, and hot water outages—have affected multiple units over extended periods. Elevator downtime is frequent and prolonged, and fire alarms trigger repeatedly at irregular hours. Some residents report maintenance requests going unaddressed or requiring multiple follow-ups.