Alturas Eleventh

The property receives highly polarized reviews, with 82% positive ratings praising responsive maintenance, attentive office staff, and a quiet community atmosphere. However, 18% of reviews report persistent pest control issues including roaches and mice, concerns about property condition and cleanliness, high move-out fees, and occasional maintenance response delays. Residents consistently highlight fast work order completion and community events, though some report ongoing pest problems despite regular treatment.

Office staff are consistently praised for friendliness, helpfulness, and responsiveness during leasing and renewal processes. However, residents report significant concerns about management responsiveness to maintenance requests, billing practices including high move-out charges, and communication gaps—particularly regarding urgent issues like AC outages and pest control coordination.

Maintenance staff generally respond quickly to work orders and handle repairs professionally, with multiple residents praising fast service and property upkeep. However, some residents report delayed response to urgent issues like HVAC failures, and concerns have been raised about selective maintenance of units and high repair costs assessed at move-out.

Building quality concerns center primarily on persistent pest control issues, with residents reporting ongoing roach infestations despite regular spraying. Water damage and mold have been documented in multiple units, often accompanied by delayed maintenance response. One positive review noted professional maintenance work and property cleanliness. Overall, pest management and water intrusion appear to be the most frequently cited building condition issues.

Residents report positive experiences with amenity maintenance and updates, including recent improvements to outdoor grilling areas and laundry facilities with app-based management. Common-area upkeep and staff responsiveness to maintenance concerns are noted as strengths.