Amli At The Ballpark

AMLI at the Ballpark offers a well-maintained property with responsive maintenance service and generally helpful staff, though experiences vary significantly. Residents consistently praise quick maintenance response times and amenity quality, but concerns about noise from the adjacent ballpark and street traffic, facility access issues, and inconsistent office staff professionalism are recurring themes. Lease renewal pricing practices and move-out fees have also generated resident frustration.

Management and leasing staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness during the application and move-in process. However, a notable minority of residents report inconsistent service quality, with some staff interactions perceived as dismissive or unhelpful toward current residents post-move-in. Maintenance staff are widely praised for quick response times and courteous service. Communication gaps and billing practices—particularly around lease termination pricing and renewal rates—have generated frustration among some residents.

Maintenance response times are generally quick, with most requests handled same-day or within 24 hours. The maintenance team is consistently praised for professionalism and efficiency across appliance repairs, HVAC work, and plumbing issues. However, some residents report significant delays on major repairs like elevator service and washer repairs, which have occasionally taken weeks to resolve.

AMLI at the Ballpark offers well-maintained amenities including a resort-style pool, equipped gym, sky lounge, and dog park in a convenient location near shopping and dining. Maintenance response times are generally quick when requests are submitted, though some residents report recurring issues with elevator functionality, access system reliability, and common area upkeep. Noise from the adjacent baseball stadium and main street traffic is a notable consideration for prospective residents. Staff responsiveness varies, with positive feedback on maintenance and leasing teams, though some residents report delayed resolution on maintenance requests.

The property benefits from a highly convenient location near major highways, shopping centers, restaurants, and the Frisco Sports Complex, making it ideal for commuters and those seeking easy access to amenities. Parking is abundant in both garage and surrounding areas. However, residents should be aware of noise from nearby stadium events, fireworks, and traffic from the main street, which some find disruptive. Access features like gates, keypads, and garage doors experience occasional operational issues.

Residents report significant building maintenance and condition issues, including frequent elevator malfunctions, delayed repairs (particularly washers taking weeks to fix), and persistent cleanliness problems in common areas. Noise from nearby traffic and stadium events is a recurring complaint, compounded by concerns about thin walls and sound transmission between units. Access control systems and garage doors experience frequent failures, and hallways are often reported as dirty with trash and pet waste.