The Holston

Management experiences at this property are highly polarized. Positive reviews consistently praise leasing staff responsiveness, professionalism, and helpfulness during the application and move-in process, with particular recognition for staff attentiveness and stress-free interactions. Negative reviews cite communication breakdowns, unresponsive office staff, delayed maintenance responses, unclear billing practices, and inconsistent policy enforcement as recurring concerns.

Amenities at this property include a pool, gym, activity rooms, and grill area, with generally positive feedback on their quality when well-maintained. However, common concerns center on inconsistent upkeep of shared spaces, including the pool and gym, hallway cleanliness, and trash management. Parking and gate security issues are frequently cited, with reports of non-functional gates and unclear parking fee communication. Additional fees for valet trash, pest control, and utilities add significantly to base rent.

Maintenance response times are generally fast, with most work orders completed within 24 hours. However, recurring issues with HVAC repairs—particularly temporary fixes that fail repeatedly—and delayed resolution of non-emergency work orders (such as electrical issues taking 2 months) indicate inconsistency in follow-through. Staff professionalism and responsiveness vary, with positive feedback on maintenance team efficiency balanced against concerns about communication and permanent solutions for complex repairs.

Residents report significant building maintenance and cleanliness concerns, including thin walls that transmit noise from neighboring units, visible wear on finishes such as peeling paint and scratched doors, and common areas with stains and debris. While one resident noted the apartments were initially in good condition, multiple reviews document deterioration over time, with inadequate deep cleaning upon move-in, malfunctioning amenities, and inconsistent maintenance response to reported issues.

This property has experienced significant management transitions that have affected resident experience with location and access logistics. Key concerns include undisclosed fees (valet trash, parking charges), unclear parking assignment communication, and vehicle towing issues. While recent management changes have improved some service responsiveness, parking logistics and fee transparency remain problematic areas for residents.