Oak & Ellum

Management responsiveness and professionalism are highly inconsistent across the property. Positive reviews consistently praise office staff for helpfulness and prompt service, while negative reviews cite communication failures, billing errors, unclear policies, and unresponsive management during move-out and dispute resolution. Common issues include undisclosed fees, delayed deposit returns, and lack of clarity on lease terms and required item returns at move-out.

Amenities at this property—including a gym, pool, and business center—are generally well-maintained and appreciated by residents. However, significant recurring issues undermine the overall experience: parking garage gates frequently malfunction or remain broken for extended periods, elevators are often out of service, common areas including hallways and trash rooms are frequently dirty and poorly maintained, and package theft is a persistent problem. Staff responsiveness to maintenance requests is generally positive, though cleanliness and security infrastructure require substantial improvement.

Maintenance response times are generally prompt, with most residents reporting work orders completed within hours to one day. Staff members are frequently praised for professionalism and efficiency in addressing repair requests. However, some residents report unresolved structural issues, including persistent water damage, floor problems, and drainage concerns that required extended timelines or remained unaddressed despite multiple requests.

The property benefits from an excellent central location with walkable access to grocery stores, restaurants, Deep Ellum, downtown, and major freeways. Residents consistently praise the convenience of nearby amenities, particularly the adjacent grocery store, which reduces the need for a car. However, some residents report ongoing issues with parking garage security, including broken gates and vehicle theft, which create access and safety concerns.

Residents report significant building maintenance and cleanliness issues, including frequent elevator outages, persistent trash and odor in common areas, and structural problems like water leaks and mold. Security concerns are widespread, with broken gates and package theft cited repeatedly. While maintenance staff generally respond promptly to requests, common area upkeep and management responsiveness to systemic issues remain problematic.