Zeke

The property receives overwhelmingly positive feedback on leasing office service and maintenance responsiveness, with staff consistently praised for helpfulness and professionalism. However, a significant minority of residents report serious concerns including unresolved maintenance issues (AC failures, water intrusion, mold), pest problems, and inconsistent communication from management. Rent increases and limited visitor parking are additional complaints, while the application process and fee structure have drawn criticism regarding clarity and refund policies.

Management responsiveness is inconsistent, with significant communication gaps including unanswered phones, delayed responses to voicemails, and staff providing conflicting information. Several leasing staff members receive consistent praise for professionalism and helpfulness during the application and move-in process, though office hours and accessibility remain a concern for working residents. Work order completion and maintenance coordination issues are frequently cited alongside communication breakdowns.

Maintenance response quality is highly inconsistent. While some residents report prompt, professional repairs—particularly for HVAC and plumbing issues—others describe extended delays, incomplete work orders marked complete without service, and unresponsive communication. Common unresolved issues include AC failures lasting weeks to months, water leaks and drainage problems, and mold concerns. Office communication and follow-up remain significant pain points.

Residents report persistent building maintenance issues including water intrusion, mold, and pest infestations that have not been adequately resolved despite repeated requests. Common complaints include non-functional or delayed repairs to HVAC systems, plumbing, doors, and appliances, along with cleanliness concerns in common areas and individual units. The property appears to have systemic issues with maintenance responsiveness and follow-through on work orders.

Residents report significant maintenance and upkeep issues across shared amenities and common areas, including non-functional laundry machines, pool closures without clear timelines, and pest control problems. Common complaints include delayed maintenance response times, broken HVAC controls, parking lot security concerns, and general cleanliness issues in hallways and shared spaces. Amenity fees are charged despite unavailable or non-functional facilities, and communication from management regarding service requests is inconsistent.

Residents highlight the property's desirable neighborhood location with proximity to the lake and local dining options. The area is characterized as convenient and appealing for those seeking an established community setting.