MAA Remington Hills

Most residents report a positive overall experience, with particular praise for responsive maintenance staff and welcoming leasing office service. The property offers reasonable pricing, well-maintained grounds, and amenities like pools and tennis courts. However, some residents have encountered inconsistent communication during leasing, occasional maintenance delays, and property-level issues including pest management and aging infrastructure in non-renovated units.

Maintenance response times are generally quick, with most residents reporting same-day or next-day service through the online work order system. Staff are consistently described as professional, courteous, and efficient in completing repairs for appliances, plumbing, HVAC, and electrical issues. However, some residents report unresolved issues, delayed responses to emergency requests, and problems with common area maintenance like lighting and mailbox repairs.

Management and leasing staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness during the leasing process and issue resolution. However, some prospective tenants report inconsistent front-desk experiences, with occasional instances of unwelcoming or dismissive interactions. Communication gaps have occurred around pricing transparency and scheduling, and maintenance request resolution times vary significantly.

This older property shows inconsistent building maintenance and cleanliness standards. Residents report recurring issues with mold, pest activity (roaches, raccoons, stray cats), and delayed maintenance responses, though maintenance staff are noted as respectful. Unit condition varies significantly, with some renovated units performing better than older, partially upgraded units. Security concerns including vehicle break-ins and mailbox vandalism have been documented.

The property's location is cited as a positive feature, offering reasonable convenience for the area. However, residents report significant concerns with nearby amenities and grounds management, including persistent issues with overflowing dumpsters, pest activity, and parking security. Proximity to recreational facilities like tennis courts can generate noise during evening hours.

Residents report significant maintenance and upkeep issues across shared spaces and units, including mold in vents, pest problems (raccoons and roaches), security concerns (vehicle break-ins and mailbox theft), and deteriorating common areas. The fitness center is described as inadequately equipped, and parking areas experience drainage problems. While staff interactions are noted as respectful, maintenance response times and issue resolution have been inconsistent.