Laurel at Lake Highlands

Century Lake Highlands receives predominantly positive reviews (77% positive sentiment) with residents consistently praising responsive maintenance, helpful office staff, and well-maintained amenities including a pool, gym, and trail access. However, a notable minority of reviews (19% negative) cite concerns about ground cleanliness, security gate functionality, parking availability, and fee increases under recent management changes. The property's location near White Rock Lake and overall community atmosphere are frequently highlighted as strengths.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness, with most residents reporting quick resolution of concerns and clear communication. However, a minority of residents report inconsistent service experiences, citing instances of dismissive or unprofessional interactions and delayed responses to maintenance requests. Staff professionalism and communication quality appear to have improved in recent years, though some residents note occasional gaps in follow-up and clarity on policy matters.

Maintenance response is consistently fast, with most requests completed within 24 hours or same-day service. Residents report high satisfaction with repair quality and staff professionalism. A small number of issues include incomplete work orders and lack of follow-up documentation, though these are exceptions to the overall positive pattern.

The property offers well-maintained amenities including a gym, pool, and trail access that residents appreciate. Maintenance requests are generally handled promptly, and grounds upkeep is noted as good by many residents. However, common-area cleanliness issues—particularly in breezeway and stairway areas—and parking constraints are recurring concerns. Security gate functionality and package theft incidents have also been reported as ongoing issues.

Residents consistently praise the property's location for its convenience, proximity to restaurants, bars, and White Rock Trail access, making it ideal for outdoor activities and commuting. The complex benefits from strong maintenance responsiveness and helpful staff, with most tenants reporting quick issue resolution. Parking availability varies by building location, and some residents note access challenges with certain gates, though these are minor concerns for most.

Most residents report well-maintained units with good noise insulation and responsive maintenance service. However, one recent move-in experienced significant issues including an uncleaned unit upon arrival, non-functional fixtures, and pest concerns. Common observations across reviews include effective noise control, timely maintenance response, and generally clean common areas, though some residents note inconsistent upkeep of shared spaces and occasional cleanliness concerns in breezeway areas.