Moment

Moment offers extensive amenities including a rooftop pool, hot tub, gym, sauna, steam room, and multiple lounges, with generally positive feedback on cleanliness and maintenance responsiveness. However, residents report significant concerns about elevator outages following a fire incident in late 2024, with extended repair timelines affecting building accessibility and safety. Laundry appliances and shared spaces like dog areas require improvement, and some residents note that amenity maintenance can be slow. Front desk and maintenance staff receive consistent praise, though management communication during crises has been criticized.

Management and leasing staff receive consistent praise for responsiveness, friendliness, and helpfulness during the application and move-in process. However, post-lease responsiveness varies significantly, with some residents reporting unresponsive management regarding noise complaints, maintenance delays, and infrastructure issues. Rent increase practices and handling of building emergencies (elevator outages, fire damage) have generated substantial dissatisfaction, with residents noting lack of communication and compensation during extended service disruptions.

Building quality experiences are sharply divided. Positive reviews praise modern finishes, well-maintained amenities, and responsive maintenance staff. However, negative reviews consistently report significant structural and operational issues: paper-thin walls causing persistent noise complaints, multiple extended elevator outages (3+ months with only one working elevator in a 45-story building), water damage from fire incidents, and slow repairs to amenities. Cleanliness of common areas is inconsistent, with dog park and laundry facilities frequently cited as poorly maintained.

The location is consistently praised as excellent, with convenient access to Lake Michigan, Michigan Avenue, and nearby amenities in downtown Chicago/Streeterville. However, residents report significant operational challenges including prolonged elevator outages following a fire incident, parking logistics difficulties, and noise transmission between units. While front desk and maintenance staff receive positive feedback, management responsiveness to resident concerns and service quality have been inconsistent relative to the rental price point.

Maintenance responsiveness is inconsistent, with some residents praising the maintenance team's professionalism and unit upkeep, while others report significant delays on repairs ranging from months to over a year. A major incident involving fire damage and sprinkler flooding disabled three of four elevators for an extended period with delayed repairs and no resident compensation, creating substantial inconvenience. Common issues include slow response on amenity repairs, appliance malfunctions, and HVAC system problems.