ReNew Dunwoody

Management responsiveness and communication are significant concerns, with many residents reporting delayed maintenance requests, unanswered calls and emails, and inconsistent follow-up. However, recent staffing changes have brought notable improvements, with several residents praising specific office staff members for professionalism, attentiveness, and genuine care. Billing issues and unclear fees are recurring complaints requiring clarification. Overall experience varies considerably depending on which staff member residents interact with.

Maintenance response times are a persistent concern, with many residents reporting weeks-long delays or no response to work orders for appliance repairs, HVAC, plumbing, and pest control issues. While some residents praise individual maintenance staff members for professionalism and follow-through, systemic communication breakdowns between the front office and maintenance teams have left many requests unaddressed. Recent management changes have shown some improvement in response times and resident engagement, though long-standing issues with pest control, appliance functionality, and water damage remain common complaints.

Residents report widespread building maintenance issues including persistent pest infestations, mold, water damage, and plumbing problems that management has been slow to address. Common complaints include non-responsive office staff, delayed maintenance requests, trash management failures attracting rodents and wildlife, and the pool remaining closed for extended periods. While some maintenance personnel are noted as professional, overall property upkeep and management responsiveness fall significantly short of resident expectations.

Residents report significant challenges with amenities and shared spaces, particularly persistent issues with pool closures, trash management, and maintenance responsiveness. The pool has been closed for extended periods without notice or communication, while trash accumulation attracts pests and creates unsanitary conditions. Maintenance requests frequently go unaddressed, and common areas require attention. Two residents noted positive experiences with staff professionalism and newly renovated spaces.

The property offers affordable pricing and convenient access to nearby shopping and dining, with a walkable plaza featuring grocery and quick-service options. However, residents report significant concerns about maintenance responsiveness, pest control effectiveness, trash management, and facility upkeep. Common issues include unresponsive office communication, inconsistent pool and gym availability, plumbing problems, and parking area conditions that detract from the location's convenience value.