The Rowen

The property receives mixed feedback with 57% positive reviews highlighting responsive maintenance, helpful leasing staff, and pleasant grounds, but 40% negative reviews cite persistent issues with maintenance responsiveness, security concerns, pest control, mold and humidity problems, rent increases, and communication gaps. Staff professionalism varies significantly, with some residents praising office support while others report unprofessional interactions. Security and property condition concerns, including vehicle break-ins, mailbox theft, and unresolved maintenance requests, are recurring complaints.

Management and office staff receive mixed feedback. Positive reviews highlight helpful, professional staff and responsive service, while negative reviews cite communication delays, unresponsiveness, unprofessional conduct, and billing disputes including security deposit returns and reletting fees. Common concerns include difficulty reaching the office, slow response times to maintenance requests, and inconsistent service quality across staff.

Maintenance responsiveness is inconsistent across the property. Positive reviews highlight timely work order completion and professional staff, with most requests addressed same-day or next-day. However, negative reviews report significant delays on critical repairs—including months-long waits for roof leaks, water damage, and appliance fixes—along with unresolved pest control issues and staffing shortages that have impacted service reliability.

Residents report significant concerns about pest control effectiveness, with recurring roach and mold issues that persist despite multiple maintenance requests. Water damage, including ceiling leaks and under-sink flooding, has been inadequately addressed. While some residents praise the property's location and note positive experiences with maintenance staff, the overall building condition appears to be deteriorating, with finishes in poor repair and maintenance response times lengthy.

Residents report significant maintenance and amenity concerns, including pest control issues, delayed maintenance response times, and limited amenity access. The gym operates only during office hours rather than advertised 24/7 availability, and the pool remains closed during summer months. Mold and water damage have been documented in units, and overall maintenance staffing appears insufficient to address repair requests in a timely manner.

The property benefits from a good location that supports long-term residency. Residents appreciate the convenient positioning and well-maintained condition of both interior and exterior spaces, supported by reliable management.