Annett

Management responsiveness and professionalism are highly polarized at this property. Positive reviews consistently praise staff professionalism, clear communication, and quick issue resolution, while negative reviews cite unresponsive phone lines, delayed email responses, and inconsistent service quality. Key concerns include billing system transitions that created payment difficulties, policy enforcement inconsistencies, and variable leasing office experiences during tours. Recent management changes appear to have created service gaps in follow-through and accountability.

Amenities at this property are a highlight, featuring multiple lounges, a pool, rooftop with views, and outdoor spaces that residents appreciate. However, common-area cleanliness is a significant concern, with recurring reports of dog waste and urine in hallways, elevators, parking areas, and entryways. Maintenance responsiveness varies, with some residents reporting prompt service while others cite slow response times and repeated elevator outages. Parking enforcement and trash service issues—including inconsistent valet pickup, strict violation policies, and gate malfunctions—create ongoing friction.

Maintenance response times are generally responsive, with most residents reporting timely work order completion and professional service. However, some residents report extended wait times for repairs and note that maintenance staff occasionally enter units without proper notice despite resident requests. Common facility maintenance issues include recurring elevator breakdowns, trash chute overflow, and common area cleanliness concerns.

Most residents praise the location for convenient access to major highways (I-75 and I-285) and proximity to nearby amenities, with many noting they are 15 minutes from essential services. The property features well-maintained grounds and quality amenities including a rooftop, pool, and sky lounge. However, some residents report concerns with parking enforcement policies, guest parking fees, and package security, while one review cited issues with elevator reliability and limited pet exercise areas.

Residents report significant building maintenance and cleanliness concerns, with recurring issues including frequent elevator breakdowns, persistent odors from pet waste throughout common areas, and inconsistent upkeep of hallways, stairwells, and parking facilities. Noise insulation and neighbor conduct vary by location within the property, with some residents reporting thick walls and minimal disturbance while others experience substantial noise from adjacent units and common areas. Maintenance response times are inconsistent, ranging from prompt 48-hour service to extended delays on basic repairs, and cleanliness standards appear understaffed relative to property size.