The Cleo Apartments

The Cleo offers strong leasing and maintenance service with responsive staff, modern amenities including a 24-hour gym and sauna, and generally well-maintained common areas. However, residents report recurring issues with building systems (fire alarms, elevators, AC, washers), cleanliness and security concerns (package theft, vehicle break-ins), thin walls, and move-out fee disputes. Experience varies significantly between positive long-term residents and those frustrated by unresolved maintenance and property conditions.

Management and leasing staff receive consistently positive feedback for responsiveness, professionalism, and going above and beyond to assist residents. Most residents report quick issue resolution and helpful communication. However, a minority of residents report concerns about maintenance responsiveness (particularly with recurring issues like fire alarms and HVAC), deposit and billing practices, and inconsistent policy enforcement.

Maintenance service at this property receives consistently positive feedback, with residents praising quick response times, professional repairs, and follow-through on work orders. The maintenance team is noted for handling HVAC, appliance, and general repairs efficiently. However, isolated reports indicate extended delays on critical repairs such as air conditioning and recurring issues like fire alarm malfunctions that required multiple service attempts.

Residents report significant building quality concerns, including persistent elevator outages lasting months, frequent fire alarm malfunctions, and thin walls with poor noise insulation. Common complaints include worn finishes, outdated appliances, pest issues, and inadequate common area cleanliness, with maintenance requests often unresolved despite repeated contact.

Amenities at this property are generally well-regarded, with residents praising the gym, pool, outdoor spaces, and laundry facilities. Package security and parking safety have been cited as concerns by some residents, with reports of theft from the mail room and vehicle break-ins in the parking garage. Common area cleanliness and maintenance responsiveness vary by resident experience, with some reporting prompt service and well-maintained spaces while others noted issues with hallway upkeep and unannounced maintenance access.

Residents highlight the property's prime location with convenient access to shopping, dining, entertainment, and public transportation. The neighborhood is described as vibrant and walkable, with nearby amenities within easy reach. Location convenience is consistently cited as a major advantage for daily living and commuting.