Ten310

Ten310 offers a prime Century City location with beautiful, well-maintained amenities including a resort-style rooftop pool and modern finishes. Front-line staff including concierge and valet teams consistently receive praise for professionalism and responsiveness. However, a significant management transition has created a divide in resident experience: those rating the property highly emphasize location, amenities, and individual staff members, while those expressing concerns cite reduced community programming, maintenance delays, communication gaps, noise issues, and a perceived decline in service standards since the management change.

Management responsiveness and communication have declined significantly following a recent management transition, with many residents reporting delayed responses to maintenance requests and reduced community engagement. While front desk and concierge staff consistently receive praise for professionalism and helpfulness, property management has become less accessible and community programming has substantially decreased. Maintenance issues including HVAC inconsistencies, appliance failures, and infrastructure problems persist with slow resolution times. Despite these concerns, some residents report positive experiences with current management staff and appreciate the building's location, amenities, and maintenance of common areas.

Ten310 offers premium amenities including a resort-style rooftop pool, fitness center, valet parking, and well-maintained common areas in a prime Century City location. Staff performance is consistently praised, particularly front desk and concierge teams. However, a significant management transition has created operational challenges: resident programming and events have substantially decreased, maintenance responsiveness has slowed, and communication from management has become inconsistent, creating frustration among residents paying luxury-level rents and amenity fees.

The building features attractive finishes, a well-maintained physical space, and reliable amenities including a rooftop pool and gym. However, residents report significant maintenance issues including HVAC inconsistency, noise insulation problems, elevator failures during power outages, and unreliable Wi-Fi and garbage disposal systems. A management transition has coincided with reduced responsiveness to maintenance requests, delayed repairs, and diminished amenities and programming, creating frustration given premium rental rates.

The property's location in Century City is consistently praised as a major advantage, offering convenient access to Westfield Century City mall, restaurants, shops, and nearby parks within walking distance or a short drive. Residents highlight the proximity to urban amenities and natural areas like Franklin Canyon as key benefits for daily convenience and lifestyle. One review raised concerns about power outages and emergency lighting in stairwells; however, this represents a single negative report among 12 positive location-focused reviews.

Maintenance responsiveness is a key differentiator at this property, with most residents reporting reliable and quick service from the maintenance team. However, one resident reported multiple appliance failures (refrigerator, garbage disposal) and HVAC inconsistency over a 6-7 month period, alongside concerns about management communication and work order follow-through. The maintenance supervisor received specific recognition for responsiveness and helpfulness across reviews.