Allure at Tempe Apartments

Allure at Tempe offers a convenient location with competitive pricing, spacious units, and amenities including pools and a fitness center. Staff professionalism and maintenance responsiveness are frequently praised, though experiences vary. Residents report ongoing concerns with pest control effectiveness, security measures, and occasional maintenance delays, alongside some communication inconsistencies from the office.

Management experiences at this property are highly polarized. Positive reviews consistently praise staff responsiveness, professionalism, and compassionate communication, particularly during difficult circumstances. Negative reviews frequently cite inconsistent service quality, communication breakdowns, unresponsive maintenance follow-up, deposit refund delays, and perceived unprofessional conduct from office staff. Fee structures and billing processes have also generated complaints regarding clarity and consistency.

Maintenance response times are generally quick, with most residents reporting same-day or timely service for work orders. Staff professionalism and communication are frequently praised, though some residents report inconsistent follow-through on complex repairs and occasional delays in scheduling. A small number of residents experienced repeated issues with the same problem not being fully resolved on first visit.

The location offers strong convenience with nearby shopping, restaurants, and transportation access within walking distance, and residents consistently praise ample parking availability. The neighborhood is generally quiet and safe with good community amenities. However, some residents have raised concerns about vehicle security, including break-ins and theft, and suggest that enhanced perimeter security and CCTV coverage could improve safety.

The property offers well-maintained amenities including two swimming pools, a fitness center, and ample parking, with staff generally described as friendly and responsive. Common strengths include cleanliness of shared spaces and quick maintenance response times. Recurring concerns center on gym access issues, parking lot enforcement, and security measures including vehicle break-ins and perimeter coverage.

Pest control is the dominant concern, with multiple residents reporting persistent roach infestations despite weekly pest control service and a mandatory $25 monthly fee. Beyond pest issues, residents cite management communication gaps, delayed maintenance follow-up, and inconsistent apartment readiness at move-in. Maintenance response times are generally prompt when work is initiated, though completion and coordination issues have been noted.