Tanglewood Apartments

Tanglewood Apartments receives predominantly positive feedback, with residents consistently praising fast and professional maintenance response times, friendly and helpful staff, and well-maintained grounds. However, a notable minority of residents report serious concerns including pest infestations (bed bugs, roaches, ants), persistent cigarette odors even in non-smoking units, noise disturbances, and occasional issues with move-in unit cleanliness and condition.

Maintenance service is consistently fast and efficient, with most work orders completed within 24 hours or same-day. Staff are described as professional, courteous, and responsive to repair requests across plumbing, HVAC, appliances, and general maintenance issues. A small number of residents report concerns about water shutoffs without advance notice and occasional communication gaps regarding appointment scheduling.

Management and leasing staff are consistently praised for professionalism, friendliness, and responsiveness to resident needs. Maintenance requests are typically addressed quickly and efficiently, often within hours. The office team is noted as communicative, helpful during the move-in process, and available to address concerns. Two negative reviews cite specific service failures including unresolved pest and odor issues, and a billing dispute regarding application fees.

Residents report mixed experiences with building quality. Positive reviews highlight clean apartments, well-maintained common areas, and responsive maintenance service. Negative reviews cite concerns about unit cleanliness during move-in, pest issues, window seal deterioration, and hallway upkeep. Maintenance responsiveness is consistently praised across reviews.

Most residents praise the maintenance team's responsiveness and friendliness, along with well-maintained grounds and in-unit amenities like washer/dryer and dishwashers. The pool and community spaces are generally appreciated. However, some residents report concerns about package security and common-area cleanliness standards, particularly in hallways and between tenant turnover.

Residents consistently praise the property's convenient location near the interstate, which provides easy commute access. The neighborhood is described as quiet and peaceful with nearby natural amenities including lakes and creeks. The grounds are well-maintained, and the area offers good access to needed services and amenities.