Highland Hills Apartments

Highland Hills offers a well-maintained gated community with spacious floor plans, responsive maintenance, and friendly staff in a convenient location near shopping, hospitals, and freeways. Most residents appreciate the amenities, security, and professional service, though some express concerns about aging interiors, high rent costs, and occasional noise issues. Overall, the property delivers a comfortable living experience with strong operational support, though unit updates and pricing remain recurring points of feedback.

Management and office staff are consistently praised for responsiveness, friendliness, and professionalism, with most residents reporting positive interactions during move-in and ongoing lease management. Maintenance responds quickly to requests and handles repairs efficiently. However, some residents report billing errors, delayed responses to maintenance emergencies, and significant rent increases upon renewal that have created dissatisfaction.

Maintenance response is consistently fast, with most repairs completed same-day or within 24 hours, and staff are described as friendly and professional. However, some residents experienced significant move-in condition issues including electrical problems, plumbing failures, and appliance malfunctions that required multiple repairs during occupancy. Emergency after-hours response times vary, and communication during urgent situations could be clearer.

Highland Hills offers excellent location convenience with proximity to shopping, restaurants, hospitals, and freeway access (I-5 and I-205), making it highly accessible for daily needs and commuting. Parking is consistently available and adequate, with reserved spots available for a monthly fee. The property's proximity to Washington State University campus and nearby medical facilities adds to its appeal, though some residents note occasional road noise from nearby hospital traffic and emergency vehicles.

Residents consistently praise the property's amenities, including two pools, hot tubs, fitness center, and clubhouse, which are well-maintained and regularly used. Parking is generally adequate with reserved and unreserved options available, though some note the $15 monthly fee for reserved spots. Maintenance and office staff receive strong marks for responsiveness and professionalism. Common concerns include rent increases, occasional grounds maintenance gaps, and move-in unit condition issues in isolated cases.

The building shows mixed physical condition with some units well-maintained while others exhibit deferred upkeep issues including outdated finishes, aging appliances, and carpet wear. Noise insulation is a recurring concern, with residents reporting audible footsteps and neighbor activity through walls. Maintenance staff respond promptly to repair requests, though some issues require multiple visits. Common observations include aging infrastructure, inconsistent cleanliness standards, and outdoor area maintenance gaps.