Unit 02-103 at Montair at Somerset Hill

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and genuine care toward residents, with particular praise for leasing and front-desk personnel. Maintenance teams are highly regarded for prompt service, quality repairs, and professional communication, typically responding within 48-72 hours. However, some residents report challenges with office accessibility, communication delays, billing system errors, and inconsistent policy explanations, with a few noting difficulty reaching staff during business hours.

The maintenance team consistently delivers prompt, professional service with work orders typically addressed within 24-72 hours. Residents report high-quality repairs across appliances, HVAC, plumbing, and electrical issues, with staff demonstrating clear communication and thoroughness. A small number of reviews cite concerns about inconsistent follow-up on certain repairs and occasional delays, though these represent a minority of feedback.

Amenities at this property include two pools, a gym, hot tub, BBQ area, and a lounge, which residents generally praise as well-maintained and high-quality. Parking is available without reported issues, and package management uses a digital locker system with valet trash service. However, common concerns include thin walls affecting noise levels between units, occasional pool closures, and inconsistent grounds maintenance with instances of trash accumulation.

Residents report mixed experiences with building quality. Noise insulation is a consistent concern, with thin walls and floors allowing sound transmission between units. Maintenance and grounds upkeep are generally responsive, though some residents note issues with window condition, finishes durability, and equipment reliability. Cleanliness standards vary, with reports of well-maintained common areas alongside occasional issues with trash management and pest activity.

Residents consistently praise the property's location near downtown Olympia, shops, and local colleges, with convenient 5-10 minute access to amenities. Parking is reliable and abundant, and the nearby park offers scenic views. The location provides excellent value relative to space and proximity to employment and shopping areas. Sound insulation between units is a recurring concern, particularly for ground and lower-floor residents.