Unit H202 at The Lodge at Madrona

Management responsiveness and communication have improved significantly since Greystar took over in mid-2025, with staff now more accessible by phone and in-person. However, billing errors and fee inconsistencies remain a recurring concern, with residents reporting unexplained charges, utility billing mistakes, and sudden fee increases. Leasing and office staff are consistently praised for professionalism and friendliness, though some residents report difficulty reaching management during business hours and unresolved maintenance issues.

Maintenance response times are inconsistent, with some residents reporting delays of weeks to months for repairs including appliance replacements, plumbing issues, and structural damage. Common unresolved issues include water damage, mold, malfunctioning appliances, and pest intrusions. While maintenance staff are occasionally noted as friendly, follow-through on completed repairs is problematic, with residents reporting the same issues requiring multiple service calls.

Residents report significant concerns with common-area maintenance and upkeep, including overflowing trash, inadequate parking availability, and inconsistent facility management. Trash fees are a recurring complaint, with charges ranging from $60–$79 monthly, and residents note trash accumulation outside bins. Package theft and security camera functionality issues are also frequently mentioned. While some residents acknowledge friendly staff responsiveness to maintenance requests, overall satisfaction with shared spaces and amenities is low.

Residents report significant building condition issues including mold, water damage, and incomplete repairs that recur across multiple units. Appliances frequently malfunction or arrive damaged, with maintenance fixes often ineffective or improperly completed. Cleanliness concerns span move-in conditions, grounds maintenance, and pest management, though some residents note friendly staff and responsive maintenance when contacted.

Location convenience is mixed, with limited parking availability noted as a concern, particularly during evening hours depending on building assignment. Trash disposal fees are reported as high, and recycling requires off-site transport as no on-property recycling bins are available. The surrounding area presents safety and maintenance concerns including debris accumulation and property upkeep issues.