Unit 1404 at The Waverly

Management responsiveness is inconsistent, with positive experiences during active tenancy contrasting sharply with significant challenges during move-out and billing processes. Leasing and maintenance staff receive frequent praise for helpfulness and quick response times, but communication breakdowns, delayed deposit refunds, and disputed charges are recurring pain points. Several residents report difficulty reaching the office and unresolved billing disputes that required persistent follow-up.

The maintenance team consistently delivers fast response times and professional service, with most requests resolved within hours to one day. Common repairs include HVAC, appliance issues (washers, dryers, dishwashers), plumbing, and window repairs, typically completed on first visit. Two residents reported ongoing issues with AC leaks and unresolved follow-up, though the majority of reviews highlight efficient problem-solving and clear communication.

The property benefits from a highly convenient South Lake Union location with excellent walkability to transit, nearby stores including Whole Foods, coffee shops, restaurants, and parks like Denny Park. Most residents praise easy access to amenities and commuting options, though parking costs ($350/month) and limited unit storage are noted considerations. Location convenience is consistently cited as a major strength across positive reviews.

The Waverly offers strong amenities including a well-equipped gym, rooftop with views and basketball court, in-unit laundry, and a convenient location near parks and shops. Most recent reviews highlight responsive maintenance and management, though some earlier reviews noted issues with common-area cleanliness, gym upkeep, pest concerns, and odors in shared spaces. Parking is available but costs $350/month. Current residents report the property has improved under recent management changes.

Building quality experiences are mixed. Two residents report well-maintained conditions and responsive maintenance service, while three report significant concerns including elevator cleanliness, persistent odors, pest issues, noise transmission, and unresolved water damage. Common complaints center on deteriorating common areas, inadequate maintenance follow-up on structural issues, and noise insulation limitations.