Unit Clara Unit 204 at Clara 4730 19th Ave NE

Management responsiveness is inconsistent, with residents reporting difficulty reaching the office by phone or email and delayed responses to inquiries. Billing practices are a significant concern, with residents citing high utility fees including disputed charges like sewer capacity fees, laundry costs ($4–$4.50 per load), and ethernet fees. Security deposit deductions are frequently contested, with residents reporting harsh move-out inspections and disputed damage claims. One positive review noted helpful and responsive leasing staff during the onboarding process.

The location offers convenient proximity to campus and nearby commercial areas, which appeals primarily to students. However, residents report that the premium pricing does not align with unit size and amenities, with escalating utility charges, laundry fees, and WiFi costs creating ongoing expense concerns. Maintenance responsiveness is noted as a positive, though move-out processes and deposit deductions are cited as problematic.

The property offers a convenient location near campus with well-maintained common areas and modern amenities including Amazon Lockers for package delivery. However, residents report significant concerns about laundry costs ($4–$4.50 per load) and laundry room upkeep, high utility fees including sewer capacity charges, and paid internet service ($25–$60/month) with inconsistent speeds. Maintenance requests are handled responsively, though some residents feel the overall cost structure is not competitive for the amenities provided.

Residents report significant concerns about building quality and maintenance costs. Noise insulation is inadequate, with thin walls allowing sound transmission from neighbors. Natural lighting is poor in many units, particularly lower floors. Utility charges, including sewer capacity fees and laundry costs, are perceived as excessive, and the laundry room requires better upkeep.