Unit 117 at Clairemont

Residents report significant challenges with management responsiveness and communication. Common concerns include unresponsive staff during application and lease periods, delayed resolution of maintenance issues, and difficulties accessing management for inquiries. Deposit return processes lack transparency, and residents describe lengthy delays in administrative matters.

Residents report significant building quality and maintenance concerns, including water damage with delayed repairs, mold exposure, and thin walls affecting noise insulation. Security issues are noted, including mail theft and vehicle break-ins. Property management responsiveness to maintenance requests and resident concerns appears limited.

Maintenance response times are significantly delayed, with repair requests taking weeks to months to address. Residents report unresolved electrical issues requiring repeated emergency calls and temporary workarounds, as well as water damage and mold exposure from ceiling leaks that worsened during extended wait periods. The maintenance team appears responsive when contacted but faces capacity constraints managing multiple buildings, resulting in inadequate follow-through on complex repairs.

This property has experienced significant issues with package security, with multiple packages reported stolen from the building. Residents have also reported recurring electrical problems in units, including power outages that have persisted despite maintenance attempts and required breaker panel replacement. Security camera removal from common areas has been noted, and communication between management and residents regarding these concerns has been inconsistent.