Citizen and Oake

Resident experiences at this property are mixed, with strong positive feedback about office staff professionalism and responsiveness, but significant concerns about maintenance responsiveness, property condition issues including mold and pest infestations, and parking security. Many long-term residents praise the community atmosphere and amenities, while others report delayed work order completion, communication gaps, and concerns about fees and move-out charges.

Management and office staff receive consistently positive feedback for professionalism, friendliness, and responsiveness to resident inquiries and lease matters. However, some residents report communication gaps, delayed maintenance responses, and billing discrepancies that create frustration. Staff helpfulness during the leasing process is frequently praised, though experiences vary significantly depending on management transitions and individual staff interactions.

Maintenance experiences at this property vary significantly. Positive reviews highlight quick work order completion and responsive staff, while negative reviews report extended delays lasting months, unresolved issues including mold and water damage, and insufficient staffing levels. Current management has implemented more proactive maintenance approaches, though some residents report the maintenance team remains stretched thin relative to property size.

Residents consistently praise the property's amenities, including the 24-hour fitness center, pool, clubhouse, and convenient package services like valet trash and package lockers. However, parking availability remains a recurring concern, with multiple residents noting insufficient spots relative to tenant count. Maintenance responsiveness and common-area upkeep are inconsistent—some residents report timely repairs while others cite delayed responses and cleanliness issues in shared spaces. Staff professionalism and friendliness are frequently highlighted as strengths.

Building quality concerns dominate resident feedback, with persistent issues including mold growth, water leaks, and delayed maintenance response times spanning months to years. Noise transmission between units and thin walls are frequently reported. While some residents note professional maintenance staff when available, staffing shortages and property upkeep challenges—including trash accumulation and pest control—create an overall pattern of deferred maintenance and cleanliness concerns.

The property offers a convenient location near shopping centers, transit, and JBLM with easy freeway access, situated in a nature-rich setting that provides quieter surroundings despite urban proximity. Residents appreciate assigned parking with covered options and package locker storage, though parking availability can be tight during peak times. The location balances suburban feel with quick access to nearby amenities and commute destinations.