Piedmont

Piedmont Apartments receives predominantly negative feedback across maintenance responsiveness, pest control, internet infrastructure, and management communication. While the location near shopping and transit is valued, residents report chronic issues including cockroach infestations, slow maintenance response times, unreliable internet service with limited provider options, unresponsive management, and high move-out charges. A small number of residents praise individual staff members and amenities, but systemic operational challenges dominate the resident experience.

Management responsiveness is a significant concern, with residents reporting difficulty reaching the leasing office by phone or email, and slow response times to maintenance requests that can take weeks or months to resolve. Internet service is a major recurring issue due to limited provider options and aging infrastructure, resulting in frequent outages. Move-out charges are frequently disputed, with residents reporting unexpectedly high fees. A small number of residents have had positive experiences with specific staff members and appreciate the property's location and some amenities.

Maintenance response times are significantly delayed, with residents reporting waits of weeks to months for basic repairs and work orders. Communication from maintenance and leasing staff is frequently unresponsive to calls and emails, creating frustration when addressing urgent issues like HVAC problems and water leaks. While individual maintenance staff members have occasionally received positive feedback, systemic issues with follow-through, repair quality, and accessibility of management support are consistent concerns across reviews.

Building Quality at this property is significantly challenged by age-related deterioration and maintenance gaps. Residents report persistent issues including pest infestations, water leaks, mold, broken appliances, and poor noise insulation throughout older units. Maintenance response times are slow, often taking several days to weeks, and appliances are replaced only when they stop functioning entirely rather than proactively. Move-out charges frequently exceed $1,000, with residents disputing assessments for pre-existing wear and damage caused during maintenance work.

The property benefits from a strong location near shopping, dining, transit, and essential services, with proximity to Crossroads Mall and public transportation being frequently cited advantages. Free parking and nearby amenities including grocery stores, schools, and recreational facilities are available. However, residents note the location premium is reflected in rental pricing, and some report limited internet provider options and occasional service reliability issues.

Amenities at this property receive mixed feedback. Positive reviews highlight an excellent gym, functional pool, and well-maintained community spaces in a convenient location. However, negative reviews report that gym equipment is frequently broken, the pool requires better upkeep, and shared amenities are outdated or non-functional. Parking management and maintenance responsiveness for amenity-related issues are also cited as concerns.