Upton at Longhorn Quarry Apartments

Management responsiveness and professionalism are highly polarized at this property. Positive reviews consistently praise leasing and office staff for courteous, attentive service and effective communication, while negative reviews report unresponsive management, billing disputes, aggressive towing practices, and inadequate response to maintenance issues including mold and water damage. Work order completion is frequently delayed or incomplete, and residents report being charged fees for damage caused by management negligence rather than resident actions.

Amenities like the gym and pool are appreciated when operational, but maintenance and upkeep issues are frequent concerns. Shared spaces including hallways, common areas, and grounds often show signs of neglect with trash, stains, and inconsistent cleaning. Parking and package systems have generated complaints about towing errors and poor after-hours solutions. Gate security and elevator reliability are recurring problems affecting resident safety and convenience.

Maintenance response times and work order completion are inconsistent across the property. While some residents report quick and efficient repairs, others describe delayed responses, incomplete work, and closed work orders without finished repairs. Common issues include HVAC failures, water damage, mold, and pest problems that require multiple follow-ups to resolve.

Residents report significant building quality concerns, particularly persistent pest infestations (roaches and mold) that management has struggled to resolve despite multiple treatment attempts. Elevator reliability is a recurring issue, with units frequently non-functional over extended periods. Noise transmission between units is notable, and common areas including hallways, dumpsters, and amenities show inconsistent cleanliness and maintenance upkeep.

Location offers convenient access to major highways and nearby amenities, with proximity to work, stores, and schools cited as a key advantage. However, residents report significant concerns about area safety, including vehicle break-ins and gate security issues. Elevator reliability is a recurring problem, particularly during hot weather. Overall, the location provides good value for the price point but comes with trade-offs related to neighborhood conditions and infrastructure maintenance.