Stone Chase

Management and office staff receive consistently high praise for professionalism, responsiveness, and genuine care for residents. Maintenance requests are typically completed quickly, often same-day or next-day, and staff handle emergency situations such as water outages with proactive communication and resident support. While most interactions are positive, a small number of residents report concerns about billing fees and application processing delays.

Maintenance requests are typically addressed promptly, often same-day or next-day, with residents consistently praising the responsiveness and professionalism of the maintenance team. The property has older plumbing infrastructure that occasionally requires repairs, which staff manages transparently and works to resolve efficiently. While most maintenance interactions are positive, a small number of residents report delays with appliance repairs or unresponsive service during off-hours.

The property benefits from a convenient location near shopping, restaurants, and major transit corridors (I-35/I-410), with HEB and Walmart within close proximity. Residents consistently praise the responsive office and maintenance staff. Parking can be tight during peak times, and the property's age occasionally results in infrastructure issues such as plumbing concerns, though management typically addresses these promptly.

Residents consistently praise the property's well-maintained amenities, particularly the pool and grounds, along with responsive maintenance and professional staff. The community offers convenient shared spaces including a dog park, organized tenant events, and a gated layout. Common concerns include occasional pool maintenance delays, stray cats on the property, and instances of residents not using designated pet waste stations.

The building shows mixed conditions with some units recently renovated while others appear dated with aging finishes and appliances. Noise insulation is a notable concern, particularly for ground-floor units where footsteps and neighbor activity are audible. Maintenance response is generally timely and responsive, though cleanliness and upkeep issues—including mold, water damage, and pest concerns—have been reported in some units.