ReNew Highland Park

Residents report highly polarized experiences at this property. Positive reviews consistently praise responsive, multilingual staff and efficient maintenance teams, while negative reviews cite persistent maintenance delays, aging infrastructure, excessive move-out fees, and inconsistent management responsiveness. Common concerns include outdated appliances, carpet and flooring issues, and disputes over damage charges, though some residents report satisfaction with the quiet community atmosphere and neighborhood amenities.

Management responsiveness and follow-through are inconsistent across this property. Positive reviews highlight courteous, helpful office staff and responsive maintenance teams, while negative reviews frequently cite delayed work orders, unresponsive communication, and unmet maintenance requests. Billing practices and move-out fees are a recurring concern, with residents reporting unexpected charges and disputed fees. Staff professionalism varies significantly by individual.

Maintenance response times and follow-through are inconsistent across this property. Positive reviews highlight quick repairs and responsive staff, while negative reviews report extended delays—some lasting months—for appliance repairs, HVAC issues, and plumbing problems. Common concerns include unresolved work orders, repeated failed repair attempts, and aging appliances that require replacement rather than repair.

The property benefits from a convenient location near retail stores and amenities, with generally responsive staff and friendly neighbors. Parking availability is noted as reliable. However, some residents have reported concerns about neighborhood safety and maintenance responsiveness, with mixed experiences regarding property upkeep and management communication.

Residents report significant concerns about building cleanliness, maintenance responsiveness, and physical condition. Carpet, walls, and fixtures show wear and require attention. Maintenance response times vary considerably, with some residents experiencing delays on repairs while others report prompt service.

Amenities and shared spaces show mixed conditions across reviews spanning multiple years. Common concerns include laundry facility unavailability, pool maintenance, and outdoor common-area upkeep including trash and debris. More recent reviews indicate improvements in pool maintenance and responsive maintenance service, though some residents report delays in repairs and concerns about maintenance access policies.