Sendera at Greenway Apartments

Management responsiveness and professionalism are inconsistent across this property. Positive reviews highlight helpful, professional office staff and responsive maintenance teams, while negative reviews cite communication breakdowns, unresponsive management, billing delays, and poor customer service during leasing and move-out processes. Security deposit handling and lease documentation issues appear as recurring concerns, with some residents reporting long delays or disputed charges.

The property's primary strength is its convenient location in Greenway Plaza with walkable access to shopping, dining, transit, and major areas of the city, which residents consistently cite as a key reason for living here. Parking is generally available, though some residents report occasional challenges finding spots during peak hours. The location's convenience and reasonable pricing for the area are major draws, though the property's older condition and occasional maintenance responsiveness issues are noted concerns.

Maintenance response times are generally quick, but work quality and follow-through are inconsistent. Residents report recurring issues with temporary patches rather than permanent repairs, slow completion timelines on some orders, and occasional safety concerns with electrical work. The property's age contributes to frequent maintenance needs including plumbing leaks, HVAC failures, and water quality issues.

Residents report significant building maintenance and pest control challenges, including recurring roach infestations, water shutoffs, roof leaks, and thin walls that transmit noise between units. While some residents praise responsive maintenance staff and affordable pricing, others describe delayed repairs, deteriorating upkeep over time, and concerns about deposit handling. Building condition varies by unit and timeframe, with older infrastructure requiring frequent attention.

Residents consistently praise responsive maintenance, staff friendliness, and package security at this property. Pool maintenance and parking are generally well-regarded, though some residents report seasonal pool closures and wish for upgraded gym facilities. Common areas and landscaping receive mixed feedback, with some noting the property's age and occasional upkeep gaps in trash removal and grounds maintenance.