MAA Times Square

MAA Times Square residents consistently praise the responsive maintenance team and friendly leasing staff, with many highlighting quick work order completion and professional service. The property offers clean facilities, good amenities, and a convenient location in Craig Ranch. However, recurring issues include frequent fire alarms at various hours, persistent pest problems (particularly ants), and thin walls/floors that transmit noise between units. While most residents report positive overall experiences, these maintenance and building condition concerns have prompted some departures.

Management and leasing staff receive consistently high praise for professionalism, responsiveness, and attentiveness, with many residents highlighting efficient communication and willingness to accommodate requests. Maintenance teams are frequently commended for quick response times and thorough problem-solving. However, some residents report inconsistent office responsiveness, concerns about fee practices, and isolated instances of perceived unprofessional conduct that detract from the overall positive experience.

The maintenance team consistently receives praise for prompt response times, typically within 24 hours, and professional handling of work orders including appliance repairs, HVAC, plumbing, and general repairs. Residents highlight the team's courteous demeanor, willingness to address issues beyond the original request, and dedication to tenant comfort. Two negative reviews mention unrelated property concerns but specifically commend the maintenance team's performance.

Amenities like the pool, gym, and covered parking are well-maintained and appreciated by residents. However, the property faces recurring maintenance challenges including frequent fire alarms, pipe bursts, pest control issues, and common-area upkeep concerns. Package theft and security gaps have been reported, though a package locker system has been added. Management responsiveness and communication vary, with some residents praising maintenance staff while others report inconsistent office availability.

Building quality presents mixed conditions with notable maintenance challenges. Residents report persistent issues including noise transmission through thin floors and ceilings, frequent fire alarms, pest control problems despite monthly fees, and visible wear in common areas requiring ongoing construction. However, maintenance staff and cleaning teams receive consistent praise for responsiveness and attention to detail, and some residents report well-maintained facilities and cleanliness.

The property benefits from a strong location with convenient access to restaurants, tollways, and freeways, plus covered parking for residents and guests. Most residents praise the neighborhood quality and nearby amenities. However, recurring fire alarm issues have significantly disrupted residents' experience, occurring multiple times at various hours and affecting overall satisfaction despite otherwise positive location and community factors.