The Waterway Apartment Homes

Residents appreciate the convenient location, responsive maintenance staff, and quiet community atmosphere, but express significant concerns about aging infrastructure, high rent relative to condition, inconsistent office communication, and move-out billing practices. Maintenance requests are typically handled promptly, though common issues include outdated appliances, pest control challenges, utility costs, and facility upkeep in common areas.

Management responsiveness and communication are the most frequently cited concerns, with many residents reporting difficulty reaching the office by phone and slow response times to inquiries and requests. Billing practices and rent increases are also common complaints, with residents noting unexpected fees, inconsistent charges, and substantial annual rent hikes. In contrast, maintenance staff consistently receive positive feedback for prompt and professional service. Office staff performance varies significantly by review period, with earlier reviews generally more positive and recent reviews more critical.

Maintenance staff consistently receive praise for quick response times, often addressing requests within hours, and for professional, friendly service. Most residents report issues are resolved promptly, including HVAC and appliance repairs. A small number of reviews note initial diagnostic delays or communication gaps, but these are outweighed by positive experiences with repair follow-through and staff courtesy.

The property benefits from a highly convenient location in Lexington's shopping district with walkable access to grocery stores, restaurants, and retail outlets. Residents consistently praise the quiet, well-maintained grounds and abundant parking. However, some residents report challenges reaching management by phone and concerns about rent increases over time.

The property offers convenient amenities including a pool, gym, package room, dog park, and playground, with generally positive feedback on maintenance responsiveness and staff friendliness. However, recurring concerns include gym equipment frequently out of service, common area maintenance issues (hallway cleanliness, pest control, lighting), and trash management problems. Rent increases and service responsiveness from management have been inconsistent across resident experiences.

Building quality experiences vary significantly across residents. Positive reviews highlight well-maintained structures, quiet environments, and responsive maintenance staff. However, recurring concerns include inadequate upkeep of common areas (hallways, walkways, outdoor spaces), persistent pest control issues, aging electrical systems, and inconsistent maintenance responsiveness. Cleanliness and condition of shared spaces appear to be the primary quality concerns.