103-English Manor

English Manor offers spacious units in a convenient location with responsive leasing and management staff who receive consistent praise for professionalism and communication. However, the property faces ongoing maintenance challenges including elevator and intercom failures, plumbing issues, pest control concerns, and basement flooding that have persisted despite resident requests. Rent increases and high turnover suggest cost and condition concerns that offset the building's positive location and unit layout.

Management responsiveness and communication quality vary significantly at this property. Recent positive experiences highlight professional, attentive staff who clearly explain processes and answer tenant questions thoroughly. However, older and recent negative reviews consistently report unresponsive management, missed appointments, ignored maintenance requests, and frequent staff turnover, creating frustration among residents.

This older building requires significant maintenance and repairs. Recurring issues include non-functional elevators, water leaks, pest infestations, and flooding in common areas. While some residents report responsive maintenance when contacted, others describe delayed repairs and temporary fixes rather than permanent solutions. Building cleanliness and upkeep are inconsistent across resident experiences.

The property benefits from a convenient location with good transit access that residents consistently praise. However, this location advantage is significantly offset by ongoing maintenance issues, including basement flooding, pest problems, and noise from adjacent commercial operations. Management responsiveness and staff retention appear inconsistent, affecting residents' ability to address concerns.

Maintenance responsiveness is inconsistent, with several residents reporting delayed or unaddressed work orders for critical systems including elevators, plumbing, and pest control. When repairs are completed, they often address symptoms rather than root causes—such as repeatedly patching ceiling leaks instead of resolving the underlying water intrusion. One resident reported responsive maintenance service, though elevator reliability remains a recurring concern across reviews.

This property has a convenient location but faces significant challenges with amenities and shared spaces. The laundry room experiences frequent flooding, requiring residents to navigate water to access facilities. Common areas including the laundry room and lobby have issues with smoking and litter, and package theft has been reported as a recurring problem. Management responsiveness and building maintenance appear inconsistent.