Oxford Manor Apartments & Townhomes

Management and office staff receive consistently positive feedback for friendliness, responsiveness, and helpfulness, particularly during move-in and with maintenance coordination. However, a notable subset of residents report difficulty reaching the office by phone, delayed responses to maintenance requests, and inconsistent service quality. Maintenance staff are frequently praised for quick turnaround and professionalism, though some residents experienced extended delays on specific issues. Communication and billing practices have generated concerns in isolated cases regarding clarity and accuracy.

Maintenance response times are generally fast when work orders are submitted through the online system, typically completed within one day, and maintenance staff are consistently described as professional and friendly. However, office communication and responsiveness to phone calls present a significant challenge, with some residents reporting delayed responses to maintenance requests and difficulty reaching staff by telephone. Most maintenance issues are resolved competently, though a minority of residents report extended delays on specific repairs.

The property is located in a quiet, safe neighborhood with good access to schools and nearby amenities. Parking is readily available with both lot and street parking options. Most residents appreciate the peaceful setting and convenient access to parks and nature areas, though two reviews raised concerns about maintenance responsiveness and overall value.

The property offers several amenities including a swimming pool, gym, playground, pet facilities, and parking that residents generally appreciate. However, shared spaces show inconsistent upkeep, with reports of overflowing trash in pet areas, unmaintained landscaping, and wear on common facilities. Maintenance staff receives consistent praise for responsiveness, while office communication and work-order follow-up have been problematic for some residents.

Residents report persistent moisture and mold issues affecting multiple units, with concerns about structural integrity including warped walls, holes in floors, and deteriorating exterior elements. Appliances and fixtures are frequently described as outdated and non-functional, with plumbing problems including running toilets and leaking fixtures occurring repeatedly. Building maintenance appears inconsistent, with some residents reporting unaddressed maintenance requests over extended periods despite repeated contact.