Metropolitan

The Metropolitan offers a strong overall resident experience, with 92% positive reviews highlighting responsive maintenance service, helpful staff, convenient downtown location, and well-maintained amenities. Most residents praise quick maintenance response times and professional service. However, a small number of residents report concerns about security access, move-out fee practices, property cleanliness in common areas, and HVAC performance in some units.

The maintenance team responds quickly to work orders, typically addressing requests same-day or within hours, with particular strength in HVAC and plumbing repairs. Residents consistently report professional, respectful service and thorough follow-up to ensure issues are fully resolved. Two negative reviews cite unresolved AC cooling issues and delayed response to a security-related door repair, indicating occasional gaps in problem resolution despite generally prompt initial response.

Management and staff receive consistently high praise for responsiveness, professionalism, and helpfulness across leasing, office, and maintenance functions. The vast majority of residents report positive experiences with move-in processes and ongoing service requests handled efficiently. However, a small number of residents report significant concerns regarding move-out procedures, security deposit deductions, and communication around charges, citing lack of transparency and unresponsiveness to disputes.

The Metropolitan offers excellent location convenience with walkable access to downtown attractions, restaurants, and nearby institutions like OU Health Center. Residents consistently praise the proximity to both urban amenities and highway access for quick trips out of the city. The property's central location appeals to those seeking an active urban lifestyle while maintaining reasonable commute times to key destinations.

Residents consistently praise the property's amenities, which are described as new, well-maintained, and clean. Maintenance staff respond quickly to requests and work collaboratively to resolve issues. The location offers excellent walkability to nearby restaurants, shops, and services. One review documented significant concerns about maintenance responsiveness for safety issues, cleanliness standards in common areas, and pest management.

Building quality concerns center on cleanliness and maintenance responsiveness. While maintenance staff receive praise for quick response times and problem resolution, residents report persistent issues including odors in common areas (particularly elevator and hallways in North building), inadequate hallway cleaning, expired safety equipment, and delayed repairs to security features. Move-out experiences have been a significant source of dissatisfaction, with residents reporting unclear fee assessments and lack of transparency in the inspection process.