Chelsea Manor

Resident experiences at this property are mixed, with 73% positive ratings reflecting strong appreciation for responsive maintenance and helpful management staff. However, 25% negative reviews consistently report serious concerns including pest infestations (roaches, mice), mold, maintenance delays, and unresolved unit condition issues. While recent management changes have been credited with improvements and community engagement through events and amenities, persistent structural and pest control problems remain significant concerns for many residents.

Management and office staff receive consistently positive feedback for responsiveness, friendliness, and prompt issue resolution. Most residents report that maintenance requests are handled quickly and communication is transparent. However, some residents report inconsistent office hours, delayed maintenance responses, and concerns about follow-up quality on repairs.

Maintenance response times vary significantly, with many residents reporting prompt service and efficient work completion, while others experienced extended delays on critical issues like HVAC and plumbing repairs. The property has recurring structural challenges including plumbing failures, water damage, and climate control problems that require repeated fixes. Positive experiences highlight responsive maintenance staff, while negative reviews cite unresolved issues, incomplete repairs, and communication gaps during emergencies.

Residents report persistent building maintenance issues including mold, pest infestations (roaches and mice), water damage, and delayed or incomplete repairs. Common concerns include poor move-in condition, bathroom ceiling damage, chipped bathtub finishes, and slow maintenance response times. Two recent positive reviews note responsive maintenance staff, though pest control and mold issues remain recurring complaints across the property.

Residents report mixed experiences with amenities and shared spaces. Positive feedback highlights responsive maintenance staff, community events, and a functional pool during summer months. However, common concerns include inconsistent upkeep of common areas (parking lots, dog park conditions), laundry room access issues, pool overcrowding and closure frequency, and general cleanliness of shared spaces. Maintenance response times and communication vary, with some residents experiencing delays.

Residents report a quiet neighborhood with friendly community atmosphere. The property maintains clean grounds and spacious units. Management and maintenance staff are noted as responsive and helpful.