The Icon at Norman Apartments LP

Icon at Norman receives predominantly positive reviews, with residents consistently praising responsive maintenance service, friendly office staff, and a quiet, well-maintained community environment. However, a notable minority report significant concerns including slow maintenance response times, pest control issues, security problems with non-functional gates, and inconsistent management professionalism. Recurring issues include staffing constraints, internet service exclusivity with Cox Communications, and move-out fees that some residents find excessive.

Most residents report positive experiences with maintenance responsiveness and office staff friendliness, with many praising quick service and helpful communication. However, a notable minority describe significant concerns including delayed maintenance requests, billing system issues, and inconsistent management responsiveness. Recent reviews indicate staffing challenges may be affecting service consistency.

Maintenance service quality is highly variable at this property. The majority of residents report prompt, professional repairs and responsive emergency service, with maintenance staff frequently completing multiple issues in single visits. However, a significant minority experience extended delays, unresolved work orders, and insufficient staffing to meet demand across the complex.

Residents consistently praise the property's convenient location on the edge of Norman, with most shopping and dining accessible within 5-10 minutes. The quiet residential setting is frequently highlighted as a major advantage. Highway access (I-35 and 19th Street) and proximity to local amenities in Moore are noted as strong location benefits, though one resident reported train noise from the adjacent highway.

Most residents praise the property's amenities, particularly the well-maintained pool, spacious layout, and helpful staff. Maintenance and front office teams are frequently noted as responsive and efficient. However, some residents reported issues with unit-specific problems including noise, electrical concerns, aging infrastructure, and gate access malfunctions, with experiences varying significantly by building and unit location.

Building quality experiences vary significantly by unit and timeframe. Positive reviews highlight clean, spacious apartments with good noise insulation and responsive maintenance. However, recent reviews report structural issues including wall and floor cracks, water stains from aging plumbing, vibration noise from adjacent units, and pest control challenges that persist despite treatment attempts.