The Residence at Turnberry

Management responsiveness and office staff professionalism are highly polarized. Positive reviews consistently praise staff helpfulness, prompt maintenance response, and clear communication, while negative reviews cite office unavailability, unresponsive maintenance scheduling, missed appointments, and billing disputes. Recurring concerns include difficulty reaching the office during posted hours, delayed maintenance resolution, and fee-related communication issues.

Maintenance response times are generally prompt, with most residents reporting quick service for repairs including plumbing, HVAC, and appliance issues. However, experiences vary significantly: some residents report efficient, professional work and same-day or next-day service, while others describe delayed responses, missed appointments without communication, and unresolved issues persisting for weeks or months. Work order tracking and follow-through appear inconsistent, with some residents reporting requests that disappeared from the system or were never completed.

Residents report significant building condition concerns including water damage, mold, deteriorating windows and exterior materials, and persistent pest issues that maintenance has struggled to resolve effectively. The property shows signs of deferred maintenance with superficial repairs, cracked walls, and damaged finishes throughout. Multiple reviews cite unresponsive maintenance and management communication, compounding frustration with the physical condition of units and common areas.

Residents highlight the property's convenient location near restaurants and merchants, with a safe neighborhood and friendly community atmosphere. However, reviews reveal significant concerns about maintenance responsiveness, aging infrastructure including windows and flooring, and substantial rent increases that outpace property condition improvements. Parking logistics and trash pickup consistency are also noted as recurring issues.

Amenities at this property face significant maintenance and availability issues. The pool has experienced extended closures due to equipment problems, the on-site laundromat has been non-operational for an extended period, and parking can be challenging due to neighbor placement. Grounds and common areas are generally well-maintained in appearance, though some residents report concerns about trash management and infrastructure upkeep.