Mima

MiMA offers a well-maintained building with strong amenities including an Equinox gym, pool, and rooftop spaces in a prime Times Square location. Front desk and maintenance staff are consistently praised for responsiveness and professionalism. However, the leasing office and administrative services have drawn repeated complaints about communication delays, billing errors, unresponsiveness, and fee disputes, creating a disconnect between the quality of day-to-day building operations and the leasing experience.

Management and leasing office responsiveness are inconsistent, with frequent complaints about slow communication, billing errors, and difficulty reaching staff, though front desk, concierge, and maintenance teams receive consistent praise. Positive experiences highlight professional and friendly service from doormen and maintenance personnel who respond quickly to requests. Leasing office interactions vary significantly—some residents report professional service during the signing process, while others describe condescending communication and unresolved issues with promised credits and lease modifications.

MiMA offers well-maintained amenities including an Equinox gym, pool, sauna, game room, and outdoor terraces that residents consistently praise. Front desk and maintenance staff receive high marks for responsiveness and professionalism. However, some residents note that amenity access requires advance booking, and the monthly amenities fee (approximately $200) is perceived by some as high relative to offerings. Administrative and leasing office responsiveness has been inconsistent across resident experiences.

The building is modern, well-maintained, and clean with responsive maintenance staff who address requests quickly. Amenities including the Equinox gym, pool, and sauna are well-regarded, and the concierge and doormen staff are consistently praised as professional and personable. Elevator reliability on upper floors has been an occasional concern, and external noise from nearby Port Authority construction and street traffic affects lower floors.

The property offers excellent location convenience with proximity to multiple transit options (subway, bus, ferry), nearby retail (grocery, banks, pharmacies), and abundant dining and entertainment in the theater district. Residents consistently praise walkability to the Hudson River, nearby Citibike stations, and parking availability both in-building and across the street. Street noise from traffic is a noted consideration for lower-floor units, and one resident mentioned the subway station distance may be a factor for early morning commutes.

Maintenance responsiveness varies significantly at this property. Some residents report quick, reliable repairs completed within hours to a day, while others describe slow response times requiring multiple work order submissions and extended delays on appliance repairs. Communication from maintenance staff is generally described as professional, though management responsiveness to maintenance issues is inconsistent and may require multiple follow-ups.