Stella

The Stella offers a modern luxury apartment experience with strong staff performance, particularly from front desk and maintenance teams, though residents report concerns about pricing practices, security protocols, and inconsistent management communication. The building features well-maintained common areas, desirable amenities including a rooftop pool and fitness center, and a convenient downtown location near Metro-North transit. While many residents praise the welcoming community atmosphere and responsive maintenance, some report issues with building upkeep, amenity enforcement, and rent increase practices that warrant consideration.

Management responsiveness and staff professionalism are the primary strengths, with most residents praising quick issue resolution, welcoming communication, and attentive front desk and maintenance personnel. However, a notable minority report inconsistent service quality, citing periods of poor communication, unresponsive management, and insufficient enforcement of building policies. Recent management transitions appear to have improved operations for some residents, though concerns about security protocols, amenity maintenance, and policy enforcement persist among others.

Residents report mixed experiences with building quality. Positive reviews highlight cleanliness, well-maintained common areas, and responsive maintenance staff. Negative reviews cite persistent issues including dog odor in elevators and hallways, elevator malfunctions, garage cleanliness concerns, mold and rodent problems, and inconsistent upkeep across the property. Management responsiveness and building condition appear to vary significantly by time period and management tenure.

The property features well-maintained common areas, a fitness center, pool, and rooftop lounge that most residents appreciate. Staff responsiveness and friendliness are frequently praised, though some residents report inconsistent enforcement of amenity rules, occasional maintenance delays, and concerns about cleanliness in specific areas like elevators and common spaces. Parking availability requires advance planning, and some residents note that amenity fees and pricing do not always align with their expectations of service quality.

Maintenance service at this property receives consistently strong praise, with residents highlighting responsive and professional work order handling. The maintenance team is noted for prompt issue resolution and friendly, attentive service. One review raised concerns about unaddressed maintenance issues in common areas, though this represents a minority perspective among selected reviews.

The property benefits from strong transit access, with Metro-North station approximately two blocks away and convenient access to shops, restaurants, and parks within walking distance. On-site parking is available, though new residents may experience wait times for assignment. Most residents praise the location's convenience and walkability, though one review raised concerns about security protocols and lobby access management.