The Links at High Resort

The Links at High Resort offers spacious apartments in a safe, quiet community with responsive maintenance and helpful office staff, though residents report significant concerns about rising fees, aging infrastructure, and inconsistent communication. While many praise the maintenance team and leasing staff for their professionalism and responsiveness, recurring complaints center on high rent increases, additional monthly charges, non-functional amenities, and difficulty reaching the office by phone. The property appeals to long-term residents who value the location and staff relationships, but affordability and maintenance of promised services remain persistent issues.

Management and office staff receive consistently positive feedback for professionalism, helpfulness, and responsiveness to tenant inquiries and requests. Maintenance teams are frequently praised for prompt service and efficient handling of repair requests. However, some residents report communication challenges via phone, billing concerns including unexpected fees, and inconsistent service quality across different staff members.

Maintenance response times are generally prompt, with many residents reporting quick service through work order systems and email communication. However, recurring issues include extended delays on complex repairs, appliance replacements, and climate control problems (HVAC, windows, doors). Some residents experienced emergency response gaps, while others praised individual maintenance staff for professionalism and follow-through.

Residents report significant concerns about amenity availability and maintenance, with the pool and hot tub frequently closed or non-functional despite being included in rent. Common issues include inconsistent trash service, non-working security gates, aging appliances, and communication challenges with the office. While some residents praise responsive maintenance and staff friendliness, the majority express frustration with rising fees and the gap between advertised amenities and actual service delivery.

The property is located in a safe, quiet residential neighborhood with convenient access to schools, stores, restaurants, and recreational facilities like jogging trails and sports complexes. Residents consistently praise the neighborhood quality and low-traffic setting, though parking availability and enforcement remain recurring concerns, with some residents reporting difficulty finding available spots or unauthorized parking in reserved spaces.

Building quality experiences vary significantly at this property. Positive reviews highlight cleanliness, good apartment condition, and responsive maintenance, while negative reviews report pest infestations, incomplete renovations, noise transmission through walls, and unresolved maintenance issues. Sound insulation and pest control consistency emerge as recurring concerns, though some residents report no pest problems and praise property upkeep.