The Grand

The Grand offers a brand-new building with modern amenities, stunning Manhattan views, and a convenient West New York location that residents consistently praise. Leasing and move-in experiences are predominantly positive, with staff noted for professionalism and responsiveness. However, significant operational challenges have emerged, including package management delays, unresponsive communication from management on maintenance and administrative issues, parking permit complications, and security concerns—problems that have persisted across management transitions and created frustration for some residents.

Management responsiveness and communication are inconsistent across the property. While leasing staff frequently receive praise for professionalism and helpfulness during the move-in process, residents report significant delays and unresponsiveness regarding operational issues such as package management, deposit returns, maintenance requests, and billing inquiries. The transition from previous management to current operators has resolved some building maintenance problems, though communication gaps and follow-up delays remain recurring concerns.

The building presents mixed conditions with notable infrastructure challenges. Elevator outages have occurred multiple times in this 14-15 story building, and entrance doors on the north side have experienced repeated failures despite multiple maintenance requests. Positive reviews highlight modern finishes, cleanliness, and overall building aesthetics, though some residents report a backlog of maintenance issues and delayed amenity completion.

The Grand offers well-equipped amenities including a rooftop patio, gym with free weights and cardio machines, and adjacent covered parking available for a monthly fee. The building benefits from a convenient neighborhood location near shops and restaurants. While most residents praise the amenities and recent management responsiveness, some early residents experienced maintenance delays with doors, elevators, and gym equipment that required extended resolution periods.

The property offers convenient access to transit, nearby dining, and retail options in a safe neighborhood. Covered parking is available on-site. Most residents praise the location's walkability and amenities, though one resident noted ongoing maintenance issues with building access points that have impacted overall satisfaction despite the favorable location.

The property's maintenance performance improved significantly following a management transition. Staff responded quickly to reported issues, including appliance and building system problems that were resolved promptly. The building has transitioned from reactive to proactive maintenance practices, with documented improvements in elevator and door functionality.