Reserve at Forest Hills

The Reserve at Forest Hills receives mixed feedback reflecting strong maintenance and office staff responsiveness, but significant concerns about surrounding neighborhood safety, security issues, and rising rental costs. While many residents praise the spacious apartments, amenities, and friendly staff, others report car break-ins, package delivery problems, and noise concerns. Management changes and fee structures have created frustration for some long-term residents.

The property offers abundant amenities including pools, gym, game room, and movie room that residents generally appreciate and report as well-maintained. However, common concerns include parking availability challenges, package delivery system issues, and maintenance of common areas like hallways and outdoor spaces. Negative reviews frequently cite safety concerns related to unauthorized access to amenities and break-ins, though maintenance staff responsiveness is consistently praised across reviews.

Management and office responsiveness are inconsistent, with significant variation in resident experiences. While maintenance staff consistently receive praise for prompt and professional service, office communication and accessibility are frequently criticized—many residents report difficulty reaching staff by phone and inconsistent information. Positive experiences highlight professional, helpful office staff and efficient maintenance response times, though negative reviews cite unresponsive communication, lost paperwork, and billing issues.

Maintenance response is consistently prompt, typically within 24 hours, with staff described as professional, courteous, and efficient. However, recurring issues include difficulty filling maintenance requests under new management, persistent appliance problems (particularly HVAC and plumbing), and communication gaps on work order status. While maintenance staff performance is widely praised, some residents report repeated failures of the same repairs and outdated appliances requiring replacement.

The property offers a centrally located position with convenient access to shopping, dining, and town amenities. However, residents report significant concerns about surrounding neighborhood safety, including vehicle break-ins and property crimes. Parking availability and space constraints are recurring issues, and some residents note the property's age and maintenance responsiveness challenges.

Residents report significant concerns about building maintenance, grounds upkeep, and property conditions. Common issues include dirty breezeways with accumulated trash, inadequate grounds maintenance, pest control delays, and appliance malfunctions. Maintenance staff are noted as responsive and friendly, but insufficient staffing limits their ability to address the volume of issues across the property.