Candour House Apartments

Candour House offers modern, well-maintained apartments in a convenient RTP location with responsive maintenance and friendly office staff. However, residents report persistent challenges including noise from monthly car events on nearby Slater Road, neighbor disturbances, marijuana odors in common areas, and inconsistent enforcement of community rules. While amenities and location are widely praised, quality-of-life issues and unit construction concerns affect the overall living experience.

Management and leasing staff receive consistently high praise for professionalism, responsiveness, and helpfulness throughout the leasing and residency process. Maintenance teams are noted as quick and reliable in addressing repair requests. However, some residents report that management has been slow to enforce community policies regarding noise, parking violations, guest access, and rule compliance, which has created frustration among those seeking a well-maintained living environment.

Amenities at this property are generally well-regarded, featuring a pool, gym, sky lounge, business center, and dog park that residents frequently praise. Maintenance staff are consistently noted as responsive and professional. However, recurring concerns include parking limitations and enforcement inconsistencies, occasional cleanliness issues in common areas and hallways, and ongoing noise disturbances from external sources (monthly car events) and some resident behavior. Package room organization and shared space upkeep require attention.

The property benefits from a prime central location with convenient access to restaurants, grocery stores, and major highways, positioning it between Raleigh, Durham, Cary, and Morrisville. Most residents appreciate walkability to nearby amenities and proximity to the airport and employment centers. However, parking logistics present a recurring concern, with some residents reporting enforcement issues, guest parking challenges, and towing practices. Transit access and overall location convenience are viewed positively by the majority of residents.

Residents report mixed experiences with building quality and maintenance responsiveness. While maintenance staff typically respond quickly to repair requests and some units feature modern finishes and high ceilings, the property has documented construction quality issues including cracked bathtubs, poor paint work, and cabinet misalignment. Significant ongoing concerns include noise from a monthly car event on adjacent Slater Road (first Saturday, 6-11 AM), inadequate noise insulation between units, pest issues, and cleanliness problems in common areas including elevator odors and hallway maintenance.

Maintenance response is generally fast and reliable, with most residents reporting repairs completed within a day or shortly thereafter. The maintenance team receives consistent praise for professionalism and responsiveness. However, some residents report delayed responses to work orders (taking a week or more) and frequent appliance failures, suggesting potential inconsistency in service delivery or equipment quality.