ReNew on Lindbergh

ReNew on Lindbergh receives overwhelmingly positive feedback on leasing and maintenance staff responsiveness, with residents frequently praising quick repairs and helpful office interactions. However, a significant minority report serious concerns including maintenance quality issues, pest infestations, HVAC problems, unclear billing practices, and unresolved neighbor disputes, suggesting inconsistent service delivery between departments and over time.

Management responsiveness is inconsistent, with some staff members receiving praise for professionalism and willingness to work with residents, while others are frequently described as rude, dismissive, and unhelpful. Communication gaps are a recurring issue—residents report unanswered calls and emails, delayed responses to maintenance requests, and unclear policy explanations. Billing practices raise concerns, with residents citing unexplained fee increases and difficulty obtaining refunds. Several residents note a stark contrast between leasing office friendliness during tours and perceived indifference after move-in.

Maintenance response times are generally quick, with most work orders addressed within one to two days. Individual maintenance staff members receive consistent praise for professionalism, thoroughness, and going beyond the scope of initial requests. However, recurring issues include incomplete repairs that require multiple work orders, HVAC system failures during peak seasons, plumbing leaks in newly renovated units, and pest control delays. Communication gaps between maintenance and residents, as well as follow-through on complex repairs, remain persistent concerns.

Residents report significant concerns with amenities and shared spaces maintenance, including frequent pool closures, gym access issues, and laundry equipment failures. Common complaints center on delayed maintenance responses for HVAC systems, pest control delays, and inadequate upkeep of common areas including hallways and entryways. Positive feedback highlights the gym facility and location, though maintenance responsiveness and amenity availability remain persistent issues.

Residents report significant building quality concerns including persistent pest infestations, water damage, mold, and poor noise insulation. HVAC systems frequently malfunction with slow response times, and common areas show deferred maintenance. Multiple work orders go unresolved or receive incomplete repairs, with maintenance addressing symptoms rather than root causes.

The property benefits from a great location with convenient access and well-designed unit layouts. However, residents report significant concerns about maintenance responsiveness, including delayed common area cleaning, broken amenities like washers and dryers, and unresolved unit-level repairs. Additional costs through third-party utility billing add to the overall expense despite competitive base rental rates.