Cedar Trace

Management responsiveness and communication are inconsistent, with some residents reporting long delays on maintenance requests (weeks for critical repairs like air conditioning) and staff unresponsiveness, while others praise recent staff changes and improved professionalism. Maintenance quality varies significantly by technician, with several residents highlighting exceptional service from specific team members, though others report work orders closed without completion. Move-out billing practices and fee transparency are major concerns, with residents reporting unexpected charges and difficulty obtaining justification. Recent leadership changes appear to have improved office atmosphere and resident satisfaction for some.

Maintenance response times are a significant concern, with residents reporting waits of 1–3 weeks for routine repairs and extended delays for critical issues like air conditioning during hot weather. Individual maintenance technicians receive consistent praise for professionalism and quality work, though staffing constraints appear to limit availability. Common issues include appliance repairs, HVAC service, and plumbing work, with some residents reporting incomplete repairs or work orders closed without follow-up.

Residents report significant building quality concerns including frequent maintenance failures, pest infestations, and aging infrastructure. Common areas and units are described as consistently dirty, with appliances breaking down regularly and HVAC systems failing seasonally. Water damage and mold issues have been documented, along with structural wear such as broken railings and deteriorating cabinetry.

Amenities and common areas show mixed conditions with recurring maintenance and upkeep concerns. The pool operates seasonally but requires more frequent cleaning, while the gym and shared spaces are reported as inconsistently maintained. Positive feedback highlights responsive maintenance staff in recent periods, though some residents report delayed or incomplete work orders and concerns about facility cleanliness in basements and common areas.

The property offers convenient location access with nearby grocery stores, schools, and transit options within walking distance, appealing to residents seeking affordability. However, location convenience is offset by concerns about aging infrastructure, including outdated HVAC systems that frequently fail seasonally, and older unit conditions that require careful documentation during move-in and move-out.