Lexington Hills Apartments

Lexington Hills Apartments shows a divided resident experience with significant management changes marking a turning point. Since new management took over in early 2024, residents report improved maintenance responsiveness, property renovations, and communication. However, earlier reviews highlight persistent issues including heating/cooling problems, delayed maintenance, fee increases, and communication gaps. Current residents praise the facility upgrades and staff professionalism, while some long-term residents cite ongoing concerns about rent increases and aging infrastructure.

Management responsiveness and communication quality vary significantly across review periods, with recent improvements noted under current staff but ongoing concerns about delayed responses, billing issues, and maintenance follow-through. Office accessibility remains a recurring challenge, with residents reporting difficulty reaching staff during posted hours and slow email response times. Positive feedback highlights friendly, professional staff and quick maintenance resolution when management is engaged, while negative reviews cite unresponsive communication, policy enforcement inconsistencies, and unresolved maintenance requests.

Maintenance response times and quality vary significantly across review periods. Recent reviews (2024-2025) under new ownership report prompt repairs and ongoing property improvements, while earlier reviews cite persistent issues including slow response times (2-3 weeks), incomplete repairs, and recurring problems like plumbing failures and HVAC malfunctions. Communication gaps with the office and follow-through on work orders remain a recurring concern, though current management shows improved responsiveness.

Amenities and shared spaces show mixed conditions with significant maintenance and upkeep challenges historically, though recent management changes have brought improvements. Common concerns include laundry equipment reliability, pool and gym cleanliness, parking fee increases, and package security. Positive recent reviews indicate ongoing upgrades to facilities, more responsive maintenance, and better-maintained common areas under current ownership.

Building condition shows significant wear with recurring complaints about thin walls, noise, plumbing issues, and aging infrastructure. Common maintenance concerns include non-functional or slow-to-repair shared laundry facilities, heating and cooling inadequacy, and general cleanliness issues in common areas. Recent ownership changes have prompted some improvements, though many residents report ongoing deferred maintenance and cosmetic wear despite claimed renovations.

The property benefits from a convenient location near shopping, parks, schools, and highway access to Minneapolis/Saint Paul, with proximity to Lebanon Hills nature area being a notable draw. However, residents report mixed experiences with management responsiveness and communication consistency, alongside concerns about rising fees and parking charges that were previously included. The location's accessibility to amenities and natural areas remains a primary reason residents stay despite other property concerns.